Policy version: 22 April 2026

Challenge Innovate Grow Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy.

This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data when you use our website, register for our webinars or events, purchase or access our courses or services, download free resources, or otherwise interact with us.

We are the data controller of personal data collected through our website, webinars, courses, services, and communications. This means we are legally responsible for deciding how and why your personal data is used.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

1. What this policy applies to

This policy applies to your use of:

• our website;
• our webinars, live events, and online training;
• our online courses and learning platforms;
• our email communications and newsletters;
• our downloadable resources and digital products;
• our consultancy and professional services;
• any other services or interactions where we collect personal data.

Third-party websites and platforms linked from our website or services may collect and process your data under their own privacy policies. Please review those policies separately.

2. Personal data we collect

We may collect and process the following personal data:

• name;
• email address;
• organisation or employer;
• job title;
• billing and payment information;
• course enrolment and participation data;
• course progress, completion, assessment results, and engagement data;
• webinar or event registration and attendance information;
• communications you send to us;
• responses to surveys or forms;
• technical information such as IP address, browser type, and device data;
• information about your use of our website, services, and systems.

We do not knowingly collect personal data from children under 13.

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3. How we collect your data

We collect data:

• directly from you when you fill in forms, register, purchase, download resources, or contact us;
• automatically via cookies and analytics tools;
• through third-party platforms used to deliver our services.

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4. How and why we use your personal data

We may use your personal data to:

• provide access to our services, courses, webinars, and events;
• manage registrations and attendance;
• send confirmations, reminders, and updates;
• provide access to free resources or downloadable materials;
• send relevant resources, follow-up communications, and offers;
• provide customer support;
• process payments and contracts;
• improve our services and user experience;
• send marketing communications where lawful;
• comply with legal obligations;
• protect our business and systems.

Our lawful bases for processing may include:

• consent;
• performance of a contract;
• legitimate interests;
• compliance with legal obligations.

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5. Webinars, Events and Online Training

When you register for webinars, live events, or online training, we may collect:

• your name;
• email address;
• organisation;
• job title;
• attendance and engagement data;
• information you provide during participation.

We use this data to:

• manage attendance;
• provide access;
• communicate event information;
• send resources and follow-up communications;
• improve future events;
• send marketing communications where consent has been provided or where otherwise lawful.

We may use third-party platforms including:

• Zoom;
• Thinkific;
• Mailchimp;
• Shopify;
• YouTube;
• Google Analytics;
• Stripe;
• other providers required to deliver services.

These third-party providers may process personal data on our behalf or as independent data controllers under their own privacy policies.

If an event or webinar is recorded, attendees will be informed in advance. Recordings may include attendee names, profile images, chat comments, questions, or contributions.

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6. Marketing

We may send you marketing communications about our services, events, or products where:

• you have consented; or
• we have a legitimate interest and are permitted to do so under applicable law.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

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7. Who we share your data with

We may share your data with trusted service providers including, but not limited to:

• Zoom;
• Thinkific;
• Mailchimp;
• Shopify;
• payment processors including Stripe;
• website hosts;
• analytics providers;
• legal or professional advisers;
• regulators or law enforcement where required by law.

We do not sell your personal data.

Payment card information is processed securely by our third-party payment providers and is not stored by us.

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8. International transfers

Your data may be transferred outside the UK or EEA.

Where this happens, we ensure appropriate safeguards are in place, such as approved contractual clauses or equivalent lawful mechanisms.

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9. Data retention

We retain your personal data only as long as necessary for the purposes for which it was collected or to meet legal, accounting, or reporting obligations.

Examples include:

• financial transaction records: up to 6 years;
• marketing records: until you unsubscribe or withdraw consent;
• course or training records: for the duration of access and a reasonable archive period thereafter.

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10. Your rights

You may have the right to:

• access your data;
• correct your data;
• erase your data;
• restrict processing;
• object to processing;
• request data portability;
• withdraw consent where consent is relied upon.

To exercise your rights, please contact us.

We aim to respond to valid requests within one month, unless an extension is permitted by law.

11. Cookies

We use cookies and similar technologies to:

• make our website function properly;
• improve website performance;
• analyse usage and visitor behaviour;
• personalise content and user experience.

Non-essential cookies, including analytics and marketing cookies, will only be placed with your consent.

You can manage cookie preferences through your browser settings or through our cookie banner.

12. Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

13. Complaints

If you have concerns about how we use your personal data, please contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO):

14. Changes to this policy

We may update this policy from time to time.

Any changes will be posted on our website and will take effect immediately unless otherwise stated.

15. Contact us

If you have questions or wish to exercise your rights, contact:

Challenge Innovate Grow Ltd
Registered in England and Wales
Company number: 11592177 

Email: enquiries@challengeinnovategrow.com